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If you can't find an answer, please feel free to email us at love@soulfullysassy.com

What are the Payment Options?

We accept payment via Paypal. It allows you to quickly and securely checkout using all major debit cards and credit cards including  VISA, MASTERCARD, Maestro Card.

Do you ship to my country?

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

  • India (This is temporary, due to RBI regulations we are unable to process payments, Kindly checkout our store on Etsy Market (https://www.etsy.com/shop/soulfullysassy). In case you do not find the product, you are looking for, just leave me a message and I will most likely make it available for you.)

The countries below are not serviceable due to production and serviceability issues.

  • Crimea, Luhansk, and Donetsk regions in Ukraine

  • Russia

  • Belarus

  • Ecuador

  • Cuba

  • Iran

  • Syria

  • North Korea 

 

Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine.

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

  • Afghanistan

  • Bhutan

  • Brunei

  • Chad

  • Laos

  • Libya

  • Mongolia

  • Samoa

  • South Sudan

  • Timor-Leste

  • Turkmenistan

  • Yemen

 

The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.

What is your Shipping Policy?

We endeavor to deliver your order within 4-7 business days. Delivery times are approximate and may vary. 

Refer Store Policy for more details
 

How do I track My Order?

Once your order is dispatched, We will send you email with Tracking Link. you can track your order through that.

Will All the Items in My Order Come Together?

We try to ship all the products together to the same address,

 

Please Note: Oracle Decks are always shipped independently. 

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately: 

  • jewelry

  • poster

  • framed poster

  • canvas

  • Dress

What is your Returns policy?

Refer Store Policy

Can I claim a Refund On Sale Items?

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Can I Exchange My Product?

Most of our products are made uniquely for you, Hence we only offer returns for damaged goods. In case there is a printing error or we sent you a size different from the one you had ordered, we will surely make it right. 

Kindly Make sure you order the perfect size after checking the Size Chart to avoid this scenario.

In case of any issue, kindly get in touch with us within 24 hours of delivery. Make sure you include all details and images that may help us resolve it for you.

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