Store Policy

Shipping:

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:  4-7 business days. For orders around major holidays, we advise you to make your order in advance and leave ample time to deliver your order in time.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at love@soulfullysassy.com with your order number.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at love@soulfullysassy.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at love@soulfullysassy.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at love@soulfullysassy.com!

Do you offer refunds?

We do not offer refunds, but we do offer replacement if you wrong items or damaged items. Please contact us at love@soulfullysassy.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mis-labelled. If that’s the case, please let us know at love@soulfullysassy.com within a day after receiving your order. Include your order number and photos of the mislabeled item, and we’ll sort it out for you.

Returns

In case of any issue, kindly reach out to us @ love@soulfullysassy.com

We accept returns only for damaged goods. 

We DO NOT accept size exchanges.

Any claims for misprinted/damaged/defective items must be submitted within 24 hours after the product has been received. For packages lost in transit, all claims must be submitted no later than one week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).